Qwako Stays Policy
Terms & Conditions
Booking Through Qwako
Qwako Stays helps guests discover verified Nairobi apartments and complete bookings through WhatsApp. A reservation is only secured after availability is confirmed and M-Pesa payment is received.
Payments
The website does not process payments directly. Guests pay manually through M-Pesa after speaking with the Qwako team. No payment means no confirmed booking.
Guest Rules
Guests should respect house rules, quiet hours, check-out time, and property condition. Valid identification may be requested before check-in. Parties, property damage, or unsafe behavior may lead to cancellation without refund.
Listing Information
Qwako Stays aims to show real photos, verified details, and accurate availability. Final availability is confirmed through WhatsApp before payment.
See the Refund Policy for cancellation and refund guidance.