Choose a unit, click Book via WhatsApp, and our team will confirm availability. Once availability is confirmed, you make payment through M-Pesa to secure the booking.
Help center
Booking questions, answered clearly
Quick answers about WhatsApp booking, M-Pesa confirmation, check-in, check-out, refunds, and verified Nairobi stays.
WhatsApp first
M-Pesa secured
Verified stays
Check-in is flexible depending on availability and prior arrangement with Qwako Stays. Please confirm your preferred arrival time early through WhatsApp.
Check-out is strictly 10:00 AM regardless of the time the guest checked in, unless a different check-out time was agreed in advance.
Yes, but it must be requested early and approved before arrival. Approval depends on apartment availability and cleaning schedules.
Refunds or date changes must be requested early enough to give Qwako Stays time to manage availability and rebooking. Same-day cancellations or last-minute changes may not qualify for a refund. Payment confirms the reservation.
Yes. Qwako Stays lists verified apartments only to reduce scams and improve guest confidence.
Guests pay through M-Pesa after availability is confirmed. Booking is only secured after payment confirmation.
No. No payment means no confirmed booking. The apartment is only reserved once payment has been confirmed.